This Privacy Policy describes how Lumara Villas ("we", "our", or "us") collects, uses, and protects information you provide when visiting our website or expressing interest in our leasehold villa offerings in Padonan, Bali. By using the site, you consent to the practices described below.
1. Information We Collect
We collect information that you provide directly through inquiry forms, newsletter signups, or correspondence — including your name, email address, phone number, country of residence, investment range, and any message content. We also automatically collect technical information about your visit, such as IP address, browser type, device information, referring URL, and pages viewed.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about Lumara villas and investment opportunities.
- Send you brochures, pricing, floorplans, and projected return information you have requested.
- Improve the performance and content of our website.
- Comply with applicable legal obligations under Indonesian law and the laws of your jurisdiction.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers (email delivery, analytics, CRM platforms) who assist us in operating the website — strictly under confidentiality agreements and only to the extent necessary. We may also disclose information when required by law or to protect our legal rights.
4. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, measure site traffic, and improve user experience. You may disable cookies through your browser settings; however, some features of the site may not function as intended.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Inquiry-form data is typically retained for up to 36 months unless you request earlier deletion.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, as well as object to or restrict certain processing activities. To exercise any of these rights, contact us using the details below.
7. Security
We implement reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
8. Children's Privacy
Lumara Villas is intended for adult investors and buyers. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal data, please contact us so we can remove the information.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised "Last updated" date.
10. Contact Us
For any questions about this Privacy Policy or how we handle your information, please contact us:
- Email info@lumaravillas.com
- Address Padonan, Kec. Mengwi, Kabupaten Badung, Bali, Indonesia